Coronavirus (COVID-19) measures

Last update: 25-02-2022

Dear guests and bookers,

We’d like to inform our guests and clients about the impact of the corona virus (COVID-19) on Bastion Hotels’ daily operations. We’re taking appropriate measures to protect the health of all our guests and employees and to limit further spread of the virus. To do so, we follow the measures and recommendations of the RIVM (National Institute for Public Health and Environment). You can consult these measures and recommendations on the RIVM website. 

[CLICK HERE FOR DUTCH VERSION]

Questions about reservations

Bastion Hotels welcomes you as our guest. We’re currently taking reservations. Would you like to have the possibility to cancel your reservation? Choose a deal with a flexible cancellation policy, which allows you to cancel your reservation free of charge before 12:00 PM on the day prior to your arrival.

If you have a question about a current reservation, please contact our Reserverations department via [email protected].

Opening hours customer support [email]:
Monday - Friday: 08:00 - 18:30 hours
Saturday: 10:00 - 16:00 hours
Sunday: 10:00 - 12:00 hours

Opening hours customer support [phone]:
Monday - Friday: 08:00 - 18:00 hours
24 December and 31 December 2021: 08:00 to 16:30

All hotels are open!

All Bastion Hotels are open. We're taking appropriate measures to protect our hotel guests and employees. We follow the guidelines of RIVM.

Examples of measures in our hotels:

• Extra attention to cleanliness and personal hygiene

We will put extra attention in our cleaning protocols and the personal hygiene of our employees. In addition to this, we will engage extra manpower to keep the contact points in the hotel (including handles, stair railings, check-in desk, lift buttons, light switches and (public) sanitary facilities) permanently clean. In the hotels’ common areas, you will find disinfectants which guests and employees can use.

• We will serve our guests from a distance

We will serve our guests from a distance, without sacrificing our hospitality. We will keep an appropriate 1,5 meter distance from our guests, for example during check-in and payment.  The counter and payment terminal are regularly disinfected. As a guest, you can use our online check-in before arrival to limit contact at the check-in desk.

Corona pass (QR-code)

It is not necessary to show a corona pass (QR code) during your stay, in the restaurant, at the bar, in the fitness halls or at the swimming pools. 

Facemasks 

Face masks are not compulsory in the hotels.

Food & beverages

The restaurants and bars are open in all hotels. Our staff is at your service to make your stay as pleasant as possible: 

• Restaurants are open until 22:00 Monday to Sunday
• Bars are open until 23:30 Monday to Sunday 
• It is still possible to take away breakfast, lunch and dinner and eat it in your room
• Our facilities are temporarily not available for guests without a hotel stay

Fitness & pool

The fitness rooms in all hotels and the swimming pools in Bastion Hotel Apeldoorn are open. The swimming pool in Bastion Hotel Amsterdam Airport and Best Western Amsterdam Airport Hotel is temporarily closed due to construction activities.

Airport shuttles

In our free Airport Shuttles, rules apply to protect the health of our guests and employees

•    Wearing a face mask in the shuttle still obligatory
•    Let everyone get off of the bus before you get on
•    Follow the indicated walking route (one-way traffic)
•    Do not travel with corona-related symptoms
•    Follow the instructions and always keep your distance

Information & questions

We can imagine that the continuous flow of information may be confusing. If you still have questions after reading the information below, please do not hesitate to contact our Guest Support via the contact form or by calling +31 (0)30 267 1616. (only available by phone: Monday - Friday from 8.30 am to 6.00pm).

Kind regards,

Maik Willems
Bastion Hotels