Frequently Asked Questions

QUESTION: HOW DO I BOOK ONLINE?

Answer: At Bastion Hotels you are able to book online in just four easy steps. Booking online always goes through a secure and fast connection.

Step 1: Select the desired hotel and select your arrival and departure date, number of persons per room and number of rooms. Press Book Room.
Step 2: Choose your room type and then your (additional) options.
Step 3: Fill in your details or log in if you are a guest of Bastion Hotels. Click Continue to proceed to the payment options.
Step 4: Choose your payment and respond tothe corresponding instructions to complete the payment.
After choosing an online payment you will be redirected to a payment screen to select your bank. If you choose to pay in the hotel? Then you willto give usa creditcard guarantee to make your reservation.

QUESTION: IS IT SAFE TO BOOK ONLINE?

Answer: Paying online at Bastion Hotels is safe. Your data is encrypted on a secure connection. You can see this by the closed padlock on the right hand corner of your browser, and the top of your browser's address bar where "https: //" state. Your details will be treated with the utmost care. See also our Privacy Statement in the footer of our website.

QUESTION: WHAT PAYMENT OPTIONS ARE THERE?

Answer: In order to complete your booking online, you must select a payment method. Payment via PayPal, Visa, MasterCard, American Express, Sofort Überweisung, Maestro, Mister Cash, CBC, JBC, ING Homepay and GiroPay.

QUESTION: DO I REVEICE A CONFIRMATION?

Answer: You will receive a confirmation via e-mail address. You are able to print the confirmation. If you have not received a confirmation by e-mail, we recommend contacting the hotel reception.

QUESTION: I WANT TO CHANGE OR CANCEL MY RESERVATION. HOW I'M ABLE TO DO THIS?

Answer: It is possible that due changing circumstances to adjust or cancel your reservation. Cancellations must be received by 12:00 the day before arrival (unless you have booked a Hot Deal). If you want to hold the reservation, please contact the hotel to give a guarantee. It is not possible to cancel your reservation if you have already checked in online.

To change your reservation, please contact our Sales departement at the headquarters (+31 30 267 1616).

To cancel the reservation, please go to our homepage or this can be done via the following cancel reservation link

Please note that reservations without cancellation (Hotdeals) can not be canceled.

QUESTION: WHERE I CAN LEAVE MY NOTE, QUESTION OR COMPLAINT?

Answer: at Bastion Hotels we make every effort to make your stay enjoyable. If your stay was unfortunately not as you had expected, or you have a tip how we are able to improve our service, we would like to hear from you.

You are able to submit a comment, question or complaint via the contact form on the website or send an email to [email protected].

QUESTION: WHAT ARE THE BENEFITS OF A FREE BUSINESS ACCOUNT?

Answer: Bastion Hotels is an expert in the field of business overnight. Guests with a business account with Bastion Hotels have a number of advantages:

You save up to 15% in Bastion Hotels.
As a business guest, you are able to book at fixed prices(optional).
Post billing payments(optional).
Cancel until 12:00 on the day of arrival.
Access to the last available rooms.
Simply make reservations and manage your account.

The conditions can be found on our corporate page. Also you are able to create your account on this page.

QUESTION: WHAT ARE THE BENEFITS OF A FREE PRIVATE ACCOUNT?

Answer: If you create a free individual account through our site, you will enjoy the following benefits:

For 5 euro discount per night
Exclusive offers
Complimentary drink upon arrival
Check in online
Easily create and manage reservations

Also you are able to create your account on this page.

QUESTION: DO I PAY THE LOWEST PRICE FOR A BASTION HOTEL ROOM?

Answer: Book directly through Bastionhotels.com and you will always pay the lowest price. External websites always offer higher room prices. Compare for yourself and discover the benefits of booking directly. You are 100% guaranteed lowest price.

QUESTION: WHAT ARE THE CHECK IN AND CHECK OUT TIMES FOR ALL BASTION HOTELS?

Answer: Bastion Hotels uses the following checkin and -out times:

Check in from 14:00 pm
Check out untill 12:00 pm (noon)

The checkin and -out times for Bastion Hotel Noord, Zuidwest, Amstel, Airport en Maastricht are:

Check in from 15:00 pm
Check out untill 11:00 am

QUESTION: WHAT ARE THE DEPARTURE AND ARRIVAL TIMES OF THE SHUTTLE BUSSES?

Answer:

Check out the departure and arrival schedule of Bastion Hotel Hoofddorp Schiphol Airport (Adrianahoeve 8, Hoofddorp). The journey takes up to 30 minutes.
Check out the departure and arrival schedule of Bastion Hotel Amsterdam Airport (Vuursteen 1, Hoofddorp). The journey takes up to 15 minutes.

QUESTION: I LOST AN OBJECT DURING MY STAY AT THE HOTEL. WHAT SHOULD I DO?

Answer: Please call the hotel where you lost the item or send an email to [email protected] and listed here:

The name of the person who is the subject lost
Which article is lost
Where the object is lost
The arrival and departure date

Our staff will then check whether the object has been found and will contact you. If the object is to be sent by mail, we will inform you about the estimated shipping costs will be charged. After that one of our staff send the found object to the desired address.

QUESTION: CAN I BRING MY PET TO THE HOTEL?

Answer: Pets are not allowed in our hotels. We thank you in advance for your understanding.

QUESTION: CAN I MAKE A GROOP BOOKING?

Answer: Bastion Hotels offers their guests groop bookings. If you would like to make a reservation for more than 9 rooms, please contact our department Groop bookings via [email protected]