Reservations

Making a reservation at Bastion Hotels is very simple. You can make a reservation via this website or by telephone. It is also possible to make reservations at the reception desk of our hotels. By making your reservation online you are guaranteed to get the lowest price

Yes, you can! While making the reservation, please enter the details of the person(s) who would like to stay at Bastion Hotels. The reservation confirmation can be sent to an e-mail address of your choice. When making a reservation for more than one room you can indicate a main guest per room during the booking process, so that you can check-in separately from each other if necessary.

Did you book through Exepdia? Then we can not cancel or change your reservation. For this you can contact Expedia via the details below.

Expedia contact details
Mail: [email protected]

Did you book through Booking.com? View more information here .

At Bastion Hotels you always book with the Lowest Price Guarantee and you can choose a reservation with flexible conditions (flex deal) , which you can cancel or change until 12:00 on the day of arrival. Are you sure you're coming? Then book a hot deal.

Did you book through Booking.com? Then we can not cancel or change your reservation. For this you can contact Booking.com using the details below.

Contact details Booking.com
Mail: [email protected]
Phone: +31 (0) 207125689

At Bastion Hotels you always book with the Lowest Price Guarantee and you can choose a reservation with flexible conditions (flex deal) , which you can cancel or change until 12:00 on the day of arrival. Are you sure you're coming? Then book a hot deal.

The majority of our hotels have double rooms with two separate beds that can be pushed together upon request. At a number of Bastion Hotels it is possible to reserve a room with a double bed, you can book a Deluxe King or Comfort King room. 

Bastion Hotels does not offer a triple room. The Comfort and Deluxe rooms of Bastion Hotels are suitable for a maximum of 2 persons and are equipped with 2 single beds. Due to fire safety regulations it is not possible to place an extra bed in the room.

The following Bastion Hotels are available with a four-person room, also called family rooms. These rooms can accommodate a maximum of 4 persons.

• Bastion Hotel Amsterdam Amstel
• Bastion Hotel Amsterdam Airport
• Best Western Amsterdam Airport
• Bastion Hotel Maastricht Centrum
• Bastion Hotel Apeldoorn Het Loo

The cancellation policy of your reservation depends on the type of reservation you have made. During the reservation process you can choose from two types of deals:

Hotdeal: a hotdeal cannot be cancelled or changed. In case of a no-show or late cancellation, you will be charged the total cost of your stay.

Flexdeal: a flexdeal can be cancelled/changed free of charge up to 12:00 on the day of arrival, if booked via bastionhotels.com. In case of a no-show or late cancellation, the cost of 1 night will be charged.

Want to cancel or change a reservation and don't remember what type of deal you booked? Then check the reservation confirmation you received by email.

In order to make a reservation at Bastion Hotels, the primary guest is required to be at least 18 years of age. Guests younger than 18 require permission of a parent/guardian in order to make a room reservation. This parent/guardian must be present during check-in. Underage guests may be refused without permission.

During check-in, all guests are requested to identify themselves with a valid ID (ID card/passport/driving license). 

Yes, you can! Please contact the hotel you are staying at via the contact form or indicate during check-in at the hotel that you would like to add breakfast to your reservation. Our staff will be happy to arrange this for you!

Adding breakfast to your reservation is very easy. During the booking process you can indicate per room for how many persons you would like to reserve breakfast. The price for breakfast will automatically be added to the total price of your reservation.

If your online reservation was successful, the message 'Reservation accepted' will appear on your screen along with your unique reservation number.

You will also receive a reservation confirmation at the e-mail address you provided within a few minutes. Make sure you always enter a correct e-mail address when making a reservation. No confirmation received? Check your SPAM folder or contact the hotel where you will be staying via the contact form.

Yes, it is possible to make a reservation online without an account. Choose 'Proceed as guest' in the reservation process and fill in your details to complete your reservation.

Please note that without an account you will not benefit from the account discount.

Yes, you can. If you would like to make a request or comment while making your reservation online (e.g. a request for a specific room, a different arrival time), you can make use of the comments field which is displayed during the reservation process, if you are logged in to your Bastion Hotels account. We will do our utmost to accommodate you.

When you book a hotdeal, you are guaranteed to pay the lowest price for your stay. You cannot cancel or change a hotdeal. Are you sure about your travel dates or are you planning to stay at Bastion Hotels in the near future? Then choose this deal with the best price!

When you book a flexdeal, you can cancel/change your reservation free of charge until 12:00 on the day of your arrival. Is there a possibility that you want to move your hotel stay to another date or are you not yet sure of your travel dates? Then choose this deal with flexible conditions.

Yes, after making a reservation Bastion Hotels will send a confirmation of the reservation to the e-mail address you provided.

Did you not receive a confirmation? Please check your junk mail folder or contact the Bastion Hotel where you are staying via the contact form.

At Bastion Hotels you have the possibility to book a hotdeal or a flexdeal. When booking a flexdeal via bastionhotels.com, you have the possibility to change or cancel your reservation free of charge until 12:00 on the day of arrival. You can easily cancel a flexdeal yourself via this website.

Making a reservation online via the Bastion Hotels website is secure. Your details are sent encrypted over a secure connection. We treat your details with the utmost care.